福島
応援
応援
まちにえがおを！
All Fukushima Buy & Support Campaign
福島県が展開した地域応援商品券キャンペーンは应届毕业生などのFestival需要 إذ encouraging purchase at participating stores, restaurants and service businesses through "All Fukushima Buy to Support" movement. With premium electronic vouchers, users could make payments at eligible stores while receiving purchase price support. This article explains what to do when a voucher is lost or stolen, focusing on the situation during the campaign period.
Electronic vouchers are linked to smartphones, accounts and payment information, so a lost device or compromised authentication details can lead to unauthorized use. Simply discovering the loss or theft later increases the risk. Immediate action to suspend use, confirm transaction history and gather evidence is more important than searching for the device alone.
The campaign ended on March 31, 2023. Responses described here are based on the operational framework during the campaign, and the procedures, eligibility conditions and contact details must be confirmed from historical official information. Because the campaign has ended, a new voucher purchase or reissue application is not currently available.
For losses and thefts during the campaign, the basic sequence was to stop use, contact the issuer, check usage history and consult the police or relevant institutions. Whether the device was misplaced or stolen, the response to potential unauthorized transactions was essential. Prompt reporting also made it easier to identify when, where and how the incident occurred.
The first priority is to prevent unauthorized use. If the voucher is displayed in an application, close the relevant screen and request suspension from the issuer or campaign support desk. If the smartphone itself is missing, lock the device and revoke active sessions where possible. Avoid sharing authentication codes with anyone, including someone claiming to be a store representative.
The official guidance regarding these procedures is available in 商品券の関連情報. Use the historical details to confirm the support window, acceptance method and conditions for suspending a voucher. If the device was stolen and presents a personal safety risk, contact the police before attempting to recover it yourself.
Record the time of discovery, the last confirmed use, the purchase location and the voucher or account identifier. Screenshots of the voucher display, transaction history and purchase receipts can help establish the identity of the affected voucher. After contacting the support desk, obtain a reference number for the suspension request and keep it with the other records.
A lost device and a stolen device may require slightly different initial actions, but both require prompt suspension of the voucher. Loss due to carelessness should not delay reporting. Even if the device is later found, unauthorized transactions that occurred before its return must be handled separately.
| 状況 | 最初に取る行動 | 確認・記録する内容 |
|---|---|---|
| 端末を見失った | 端末をロックし、発行元へ利用停止を相談する | 最終利用時刻、置き忘れた場所、利用履歴 |
| 端末を盗まれた | 通信・利用の停止を求め、所轄警察にも相談する | 端末を最後に見た時刻、認証情報<Appのログイン情報など> |
| 端末atik elseによる不正利用が疑われる | 認証情報の変更とセッションの無効化を immediately request | 支払先店舗、金額、発生時刻、決済番号 |
If a misplaced device is recovered, check whether the voucher can be reactivated only after confirming the suspension status. For a stolen device, do not confront the suspected thief or attempt to retrieve it through the device’s location function. Provide the police with the device identifier and the available information.
Account security is also part of voucher protection. Change the password for the associated application, terminate other logged-in sessions and disable automatic login. If a payment method or bank account is registered, contact the relevant financial institution as a separate measure. These actions reduce the possibility that the loss or theft will result in further damage.
When requesting suspension, provide the voucher identifier, registered phone number, account information, purchase date and the last confirmed use. Depending on the case, the issuer may ask for screenshots of the voucher display or purchase receipts. Prepare these materials before contacting the support desk, as they help identify the correct electronic voucher.
Ask the support desk which transactions are covered by the suspension and when the suspension took effect. A request made at night may only be processed during business hours, so unauthorized use outside that period may need to be reported and disputed separately. Keep the suspension request number and the name of the representative handling the request.
Participation eligibility must also be checked. The campaign specified eligible stores and service businesses, along with the applicable period, purchase limits and permitted uses. A transaction at a business outside those conditions may not qualify for campaign support even when the payment itself was authorized. Record the date, store name, purchased items and amount for every suspected transaction.
If theft or unauthorized use is suspected, report the incident to the local police as a potential theft or fraud case. Give them the voucher identifier, account details, transaction history and the date and location of the suspicious activity. A police consultation number is useful when applying for suspension, reissue or review, although filing a report does not automatically guarantee compensation or a new voucher.
Stores can provide evidence of specific transactions, including the time, amount, purchased items and payment confirmation number. Provide the store with the relevant date and voucher information and request confirmation of the transaction. If a legitimate purchase was made before the incident became known, keep its receipt so that it is not incorrectly treated as unauthorized use.
If the smartphone, payment account or registered financial information was exposed, contact the relevant financial institution or payment service. Request confirmation of payment status and discuss suspension of the affected card or account. These contacts are separate from the campaign support desk, and each institution handles its own records and payment dispute procedures.
A lost or stolen electronic voucher is not automatically reissued. Any reissue request is handled under the conditions that existed during the campaign, and eligibility may depend on the purchase record, the timing of the report and the investigation into unauthorized use. The requester should confirm whether a reissue was approved, its amount, validity period and any applicable restrictions.
Prepare the following items and questions when applying:
The issuer may also ask about the device’s ownership and whether the loss resulted from a lost item or theft. Keep all correspondence, receipts and reference numbers together because later disputes may require the original purchase and suspension records. The campaign’s official information remains useful for checking what was done at the time, but the service itself ended on March 31, 2023, and the archived information does not constitute an active reissue program.